IT Service Management

Create Powerful Employees—and Efficient IT

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Put the Service in Service Management

Your employees know what mobility can do. As customers of other companies, they expect anywhere, anytime service access via powerful, modern apps. And they expect it on their platform of choice. As employees, they expect you to enable them to perform the way they know they can.

PowWow Mobile SmartUX lets you provide service requestors, approvers, and fulfillers anywhere, anytime access to IT services via a secure, intuitive mobile interface. For employees, it removes obstacles, increases productivity, and enhances hiring and retention. For IT, it lets you deliver more, more efficiently.

ITSM Modernization Challenges

Complex Navigation
No Mobile Access
Poor UX

Lack of Data Integration

Incomplete Information

Substandard User Experience

Users of service management solutions often require information not available through a single application. Service requestors, for example, must often access product details from other sources, and approvers must access diverse systems to approve expense reports, timecards, and other requests. Supporting documentation is difficult to get into the system. And urgent notifications and communications get buried in mounds of unread email. Browser front ends to service management systems—even when accessed via a mobile device—are difficult to use and fail to take advantage of the device capabilities users expect in Android and iOS.

The PowWow Mobile Solution

PowWow Mobile SmartUX lets you deliver intelligent omni-channel experiences that transform the employee experience while making IT more efficient and more effective. You can provide a robust, mobile interface to your ITSM system that takes full advantage of the capabilities of the device: bar and QR code scanning, photo submission, GPS, and multi-channel communications with text, voice, and chat. You can access any application or data source and create mashup apps that let users access multiple applications and functions via a single interface. Start with our out-of-the-box integrations with major ITSM solutions. Then use our low-code approach to create secure, customized solutions that scale to meet the needs of your business.

Technologies Served

Common ITSM Use Cases

Service Requestor

  • Create and manage service requests—anywhere, anytime
  • Search knowledgebase with voice
  • Submit photos in incidents
  • Initiate a voice call or chat session
  • Scan asset and other ID tags

Service Fulfiller

  • Access the systems and information they need—anywhere, anytime
  • Manage ticket queue and workflow
  • Communicate with requestor via email, voice, or chat

Service Approver

  • Review and respond to requests—anywhere, anytime
  • Connect with requestors and fulfillers via email, voice, or chat
  • View and respond to requests from multiple systems

Why PowWow Mobile

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Transform Systems of Record

Transform systems of record into systems of engagement by creating more sophisticated, intuitive and simplified user interactions that leverage and extend existing investments in applications, data, logic, rules and integrations, with or without APIs or having to alter the source code.

DesignOmniChannel

Unified Solution

One unified solution for all your HR Systems – Peoplesoft, ADP, Workday, Oracle, Custom-Built, or any 3rd-party data source, API or SQL. Provide employees, contractors, managers and HR teams with modern and intuitive apps that support all their workflows and applications.

Intelligent

Accelerate Time to Market

Accelerate time to market with pre-built apps for all common HR use cases. Get started with quick mobile wins for your organization while ensuring design consistency across all mobile apps, resulting in increased adoption and compliance.

Connect

Open & Extensible

Mitigate risk, avoid vendor lock-in and protect your investments with a platform built on best of breed modern and open frameworks (Cordova, Ionics and AngularJS). SmartUX’s pluggable platform architecture allows you to leverage open source standards for unparalleled extensibility.

Connect

End-to-End Secure

End-to-End Secure – With SmartUX, preserve and enhance existing application authentication mechanisms, leverage existing user credentials and ensuring no data at rest. Readily integrates with all leading EMM platforms for 1-click publishing to enterprise app stores.

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Related Resources

SmartUX + ITSM Datasheet

Learn how to customize ITSM applications for your organization.
PowWow Mobile Empowers The Mobile Workforce

Empower Your Mobile Workforce

Learn how a Fortune 50 financial organization modernized their ITSM experience for their employees at a fraction of the cost and time of other approaches.

Get started mobilizing your workforce with PowWow Mobile!

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