Enterprise Apps Tech

By: James Bourne

More than half of mobile collaboration providers will support chatbots in their offerings by the end of 2017, according to new analysis from Aragon Research. The company evaluated 16 major mobile collaboration providers as part of its Tech Spectrum report on the topic, and found that while ‘several’ companies analysed already have chatbot capabilities more will follow before the year’s end. According to PowWow Mobile CEO Kia Behnia, chatbots are beginning to trend in the enterprise and will take on the role of the personal assistant to the user, eliminating poor usability and making them straightforward and simple.

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