Today’s businesses already understand that embracing technology is the key to their future. That means mobile tech as well, and finding the right ITSM mobile application is a key part of giving your employees more power and driving your business forward into the future. 

What Is ITSM

ITSM stands for IT Service Management, and it’s essentially the process of creating, planning, managing, delivering, and monitoring the IT services that a business needs. With virtually every business operating today relying on IT in some form or fashion, ITSM is the backbone of the process – it’s what keeps a business running properly. And adding the right ITSM mobile application to the mix can help even further. 

How To Modernize ITSM

There are a few very real challenges with modernizing today’s ITSM systems. This includes things like: 

  • Lack of data integration
  • Lack of all information needed
  • Substandard user experiences 
  • Poor training and implementation 

Making things worse, many ITSM solutions request information that isn’t available through a single application. This means that providers have to access details from a variety of different sources – everything from expense reports to timecards to sales data and more. 

The key is to bring data into one system and then allow for easier access to it from all fronts. Using an ITSM mobile application can help, but even then it’s important that the system allows easier access to all information, improved user experiences, and a better notification system to keep users informed. 

ITSM Mobile Application Uses

A good ITSM mobile application provides a tremendous range of benefits and uses to users. By harnessing the power of today’s mobile devices, users who utilize an ITSM mobile application get things like: 

  • Multi-channel communications using voice and text
  • Photo submission of forms and data,
  • QR code scanning
  • Bar scanning 
  • Grouped notifications 
  • Search database with your voice 
  • Submitting photos when an incident or issue occurs
  • Manage ticket queue from anywhere

The systems can allow easier, immediate accessing of applications and data, letting users create blended apps that allow access to multiple applications or functions by using a single, easy to navigate interface. 

PowWow Mobile for ITSM

Finding the right ITSM mobile application shouldn’t be difficult, either. PowWow mobile provides a solution that you can rely on without worrying. Some of the benefits that you get from our application include: 

  • Ability to transform your systems of record into more intuitive, simplified interactions. You get better results and faster turnarounds. 
  • Since our ITSM mobile application can be unified, it can bring all of your information into one place. Each employee, manager, and HR team member will get an intuitive app that is custom fit for their daily routine and workflows. 
  • With pre-built apps for virtually every HR use case out there, you can get started fast. You’ll get a dependable system that gives you the results you need. And, it provides consistency throughout all of the mobile apps. This lets your users adopt the technology faster and with less confusion, giving them the power to control their daily workflow. 
  • We use a pluggable platform architecture that lets you leverage modern open source coding standards to the system. This means that you can reduce risk, keep vendor lock-in issues low, and protect all of your investments while getting a system that is right for you and your needs. 
  • With our end to end security, you have nothing to worry about. There is no data at risk, and the system easily integrates into all leading platforms. You’ll get one click publishing and reliability. 

The right system matters, and with our flexibility, customization, and reliability, PowWow is becoming the go-to ITSM mobile application solution for businesses around the country. 

Custom ITSM Applications With PowWow

The right ITSM mobile application should do exactly what you need it to do for your business. PowWow understands this completely. We offer out of the box integrations that fit into all major ITSM solutions. But we go further. Our low-code approach means that you can create secure, custom applications that are designed to provide you with exactly the results that your business needs. 

Custom Solutions You Can Trust

When you’re ready for an ITSM mobile application you can count on, PowWow delivers. We now offer custom solutions for Cherwell and ServiceNow, and are ready to give you exactly the solution that you need. Contact us today to learn more about how we can help.